Webinar | CMSA Northeastern Regional Coalition
Tuesday, January 13, 2026 | 6:00-7:15 PM EST
Case Management in a VUCA World: Volatile, Uncertain, Complex and Ambiguouss
CEU Event: 1.0 CCM with 1.0 CE NY SW Pending
Presented by: New York City CMSA Chapter
Speaker: Laura Ostrowsky, RN, CCM, FCM
Laura Ostrowsky spent 20 years from 1999-2019 as the Director of Case Management at Memorial Sloan-Kettering Cancer Center (MSKCC) and is currently teaching with the Case Management Institute and consulting on all things case management. Laura holds a master’s degree in Health Planning and Policy from Hunter College. She has been a CMSA member since 2005, and has served on the Board of Directors of the NYC Chapter since 2011, and CMSA National from 2016-2018 and is a current board member of CMSA. Laura has over 30 years of health care experience, including time as a staff nurse, QA Coordinator, Director of UR and QA at Montefiore, followed by directorships in CM at New York Presbyterian (NYP) and Memorial Sloan Kettering Cancer Center.
Session Summary - Participants will be able to:
• Define the skills needed to cope with uncertainty.
• Recognize the risks of not embracing change.
• Identify signs that can signify change.
Sponsored by: CMSA and Centers Health Care
Click to Download the Webinar Flyer
IMPORTANT WEBINAR INFORMATION:
- Sorry, there are no refunds or credits for future meetings given in the event that a person is unable to attend.
- We recommend logging into the webinar 10 to 15 minutes prior to the start of the event.
This way we can help should any technical issues arise. - To obtain your CEU Certificate you must attend the entire program.
Instructions and survey access code will be provided at the end of the presentation.
You must complete the survey in order to receive your CEU certificate. - Be aware once the webinar has started, we are unable to help with technical issues
so it is important to sign in 10 to 15 min prior to the event.
Any questions? Please contact your CMSA Chapter directly.